Support

What to include

Tell us the Amelia version, iOS version, device model, steps you took, what you expected, what happened, and the exact error message. For receipt problems, include the merchant, approximate purchase date and time, and total. Redact personal information from screenshots.

Never email passwords, verification codes, full card details, bank information, or a signed receipt-claim URL or token. Do not attach another person’s receipt unless you are authorized to share it.

Receipt and claim-link help

• An expired claim link — ask the merchant for a fresh QR code or NFC tap. Support cannot reactivate an expired signed link.
• An offline or interrupted claim — reconnect to the internet and reopen Amelia. A pending claim can remain on the device until it is submitted or expires.
• A missing or incomplete receipt — some merchants initially provide only a total or send item details later. Confirm the purchase with the merchant, then send us the safe diagnostic details above if the record still does not appear correctly.
• A scan, photo, or PDF import issue — confirm camera permission when scanning, reselect the specific photo or document, and review recognized details before saving.

Account, export, and deletion

For sign-in trouble, verify the email address, complete any password-reset or verification flow from the sign-in provider, and try again from Amelia. Do not forward verification codes to support.

Local receipt export is available from the Account area without signing in. To permanently delete a signed-in Amelia account, open Account → Data controls, choose Delete account, and confirm. If the deletion control is unavailable or the request does not complete, email support from the address associated with the account.

Folders, sharing, and notifications

Folders remain on your device in this version. Sharing occurs only when you use the system share controls. Notification delivery also depends on iOS permission and Focus settings.

Purchases, refunds, and loyalty

Amelia does not process your purchase or handle card credentials. The merchant or payment provider controls charges, returns, refunds, warranties, and purchase corrections. Merchant loyalty programs control enrollment, point balances, expirations, and reward terms. Contact the merchant first for those issues; we can investigate only how information is displayed in Amelia.

If Amelia offers an App Store subscription, manage billing or cancellation through your Apple account and use Apple’s purchase-support process for App Store charge questions.

Privacy and security

For access, correction, export, deletion, or another privacy request, use the subject Amelia Privacy Request. To report a suspected vulnerability, use Amelia Security Report and describe the issue without exposing credentials, claim tokens, payment data, or another person’s receipt.

See the Amelia Privacy Policy and Amelia Terms of Service.