Help
When we reply
Every request goes to support@vicerobotics.com. A person replies within 2 business days to confirm what you asked for and when you’ll hear from us next. An automatic reply doesn’t count. Business days are Monday to Friday, 9:00 to 17:00 U.S. Eastern Time, excluding U.S. federal holidays; a message that arrives later counts from the next business day.
| Request (subject word) | First reply | After that |
|---|---|---|
| Security report (“Security”) | 2 business days; the same or next business day if a problem is being exploited or exposes user data | First assessment within 5 business days, then updates at least every 10 business days. We coordinate disclosure once it’s fixed or after 90 days. |
| Accessibility barrier (“Accessibility”) | 2 business days | Our first reply offers another way to finish the task where one exists. A fix plan or status within 10 business days, then updates every 10 business days. |
| Privacy request (“Privacy”) | 2 business days | Completed within 30 calendar days of receipt. If we need more time, we explain why before day 30 and finish within 45 days. Appeals are decided within 45 days. |
| Subscription or refund question (“Refund”) | 2 business days | A decision or next step within 5 business days. Refunds for App Store purchases are issued by Apple. |
| Anything else | 2 business days | A next update within 5 business days. |
For accessibility help, see Accessibility features and help.
Contact Amelia Support
What to include
Tell us the Amelia version, iOS version, device model, steps you took, what you expected, what happened, and the exact error message. For receipt problems, include the merchant, approximate purchase date and time, and total. Redact personal information from screenshots.
Never email passwords, verification codes, full card details, bank information, or a settle-up or invite link. Do not attach another person’s receipt unless you are authorized to share it.
Receipt help
- A scan, photo, or PDF import issue — confirm camera permission when scanning, reselect the specific photo or document, and review recognized details before saving.
- Items or amounts read incorrectly — Amelia reads receipts on your device. Correct any line before you save, or open the receipt later and edit it.
Account, export, and deletion
For sign-in trouble, verify the email address, complete any password-reset or verification flow from the sign-in provider, and try again from Amelia. Do not forward verification codes to support.
Local receipt export is available from the Account area without signing in. To permanently delete a signed-in Amelia account, open Account → Privacy & consent → Data controls & deletion, choose Delete account, and confirm. If the deletion control is unavailable or the request does not complete, email support with the subject “Privacy” from the address associated with the account; we handle it as a privacy request on the timeline above.
Folders, sharing, and notifications
Folders stay on your device. When you share a folder as a shared trip, its name, members, expenses, balances and settle-ups are kept on Amelia’s servers so every member sees the same trip; a view-only settle-up link shows member names and amounts to anyone who has it, and you can revoke it from the trip. Other sharing happens only when you use the system share controls. Notification delivery also depends on iOS permission and Focus settings.
Change or cancel Amelia Pro
Amelia Pro and Amelia Max are App Store subscriptions, so Apple handles every change, cancellation and refund. This website never sells, starts or cancels a plan.
- On your iPhone or iPad, go to Settings › your name › Subscriptions.
- Tap Amelia.
- Choose another plan, or tap Cancel Subscription.
You can also reach the same page from the App Store app: tap your account picture, then Subscriptions.
Cancel at least 24 hours before your plan renews to avoid the next charge. You keep Pro or Max until the end of the period you’ve paid for. If a plan ends, your receipts and existing work stay available.
Purchases and refunds
Amelia does not process your purchase or handle card credentials. The merchant or payment provider controls charges, returns, refunds, warranties, and purchase corrections. Contact the merchant first for those issues; we can investigate only how information is displayed in Amelia.
Amelia Pro and Amelia Max are App Store subscriptions. Manage billing or cancellation through your Apple account. To ask for a refund, open Plans in the app and choose Request a refund when it’s shown; it opens Apple’s refund request, and Apple decides App Store refunds. You can also use Apple’s purchase-support process for App Store charge questions.
Not yet available
Receiving receipts from merchants (claim links, NFC and QR claims, the App Clip, and Square or Stripe merchant receipts) and loyalty are not yet available. This help applies only if they are enabled.
- An expired claim link — ask the merchant for a fresh QR code or NFC tap. Support cannot reactivate an expired signed link. Never send us a signed claim link or token.
- An offline or interrupted claim — reconnect to the internet and reopen Amelia. A pending claim can remain on the device until it is submitted or expires.
- A missing or incomplete merchant receipt — some merchants initially provide only a total or send item details later. Confirm the purchase with the merchant, then send us the safe diagnostic details above if the record still does not appear correctly.
- Loyalty — merchant loyalty programs control enrollment, point balances, expirations, and reward terms. Contact the merchant first; we can investigate only how information is displayed in Amelia.
Privacy and security
For access, correction, export, deletion, or another privacy request, use the subject Amelia Privacy Request. To report a suspected vulnerability, use Amelia Security Report and describe the issue without exposing credentials, settle-up or invite links, payment data, or another person’s receipt.
See the Amelia Privacy Policy and Amelia Terms of Service.
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